KraftyArtZ

Shipping


Website Orders generally take 3-5 working days to be processed and dispatched from our workshop.  

IF for any reason, we are unable to dispatch to you within this time frame - we will immediately contact you.


INTERNATIONAL SHIPPING:

International Orders are generally sent by DHL Express, who offer a 3 day service during normal times, but kindly note that at this time of a global pandemic, the service time has increased to approximately one week.  DHL offers a full tracking service for your order.

Once we are in receipt of your order - we will establish the cost and get in touch with you with a quote.  When you have confirmed that you are happy with the cost of delivery - we will send you a PayPal Invoice so that you can make your payment.  We will then advise you of when the parcel has been shipped and we will also send you the link for tracking your parcel.

We suggest that if you are ordering for a special occasion, that you leave plenty of time for your order to arrive!  It is worth getting in touch with us so that we can keep you advised of when your order will be ready and dispatched.


If you do not receive your order within the expected time frame - please do not hesitate to contact us and we will be able to advise you.


We cannot take responsibility for any importation duties that you may be subjected to in your home country.



LOCAL SHIPPING:

Orders received from within Kenya will be dispatched using Wells Fargo Courier Services.

There is a small shipping charge attached to this service that is calculated according to the weight of your parcel and the shipping location within Kenya.  You will be advised of the shipping cost at the end of placing your order.  
 
Nakuru - Nairobi :  Wells Fargo offer an overnight delivery service.
Nakuru - Rest of Kenya:  2 day delivery service.

All orders have a tracking number and so can be traced at any time.
 
If for any reason you haven't received your order or you have any other problem.  Kindly contact us immediately and we will be able to find out for you where your order has got to.

Email: sales@kraftyartz.com

Office Tel: +254 717 333860

Contact:  Pepe Shaw