Website Orders generally take 3-5 working days to be processed and dispatched from our workshop.
IF for any reason, we are unable to dispatch to you within this time frame - we will immediately contact you.
FREE INTERNATIONAL SHIPPING:
We send ALL International Orders FREE, using ordinary Kenya Parcel Post.
Shipping from Kenya to anywhere else in the world takes approximately 2 weeks.
(Kenya Postal Services quote 10 working days). In our experience, deliveries made to the UK tend to arrive much quicker than this.
So far, we have not experienced any problems using this method and all our orders have not only been received in good time, but also in good order - so we are very happy with the service.
Unfortunately we cannot take any responsibility for products taking longer than the allotted two weeks, particularly during busy holiday periods.
We suggest that if you are ordering for a special occasion, that you leave plenty of time for your order to arrive! It is worth getting in touch with us so that we can keep you advised of when your order will be ready and dispatched.
If you do not receive your order within the expected time frame - please do not hesitate to contact us and we will be able to advise you.
We cannot take responsibility for any importation duties that you may be subjected to in your home country.
Orders received from within Kenya will be dispatched using Wells Fargo Courier Services.
There is a small shipping charge attached to this service.
Why? Prices quoted in KSH on our Kenya website are not inclusive of shipping, whereas prices quoted in GBP & USD on our International websites have had shipping costs included.
Nakuru - Nairobi : Wells Fargo offer an overnight delivery service.
Nakuru - Rest of Kenya: 2 day delivery service.
All orders have a tracking number and so can be traced at any time.
If for any reason you haven't received your order or you have any other problem. Kindly contact us immediately and we will be able to find out for you where your order has got to.